Politique de remboursement

Return and Refund Policy

At Conception Diligence, our products are made to order and may be personalized specifically for you.

Because personalized products are made specifically for each customer, we generally do not accept returns or exchanges due to a change of mind, incorrect size selection, or personal preference.

Please carefully review your order, including the product, size, colour, and personalization details, before completing your purchase.

If your order arrives damaged, defective, or differs from what you ordered, please contact us within 7 days of receiving your order at conceptiondiligence@hotmail.com.

Please include your order number and clear photos showing the issue. We will review the situation and, where appropriate, provide a replacement or refund.

If we make an error in the personalization or produce an item differently from the details confirmed in your order, please contact us and we will work with you to resolve the issue.

If incorrect information was entered by the customer when placing the order, the order may not be eligible for a refund or replacement.

Because our products may enter production shortly after an order is placed, cancellation requests should be submitted as soon as possible. Once production has begun, an order may not be able to be cancelled.

Refunds

Where a refund is approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider.

For questions regarding returns, refunds, damaged products, or order issues, please contact us at: